Get in touch
Contact Us
Last updated: 16 September 2026
We are a digital studio and everything we sell is delivered as a download, so support runs by email. Write to us and a person will read it.
Support
We reply within 1-2 business days, and within 5 business days at the outside.
What to include
You will get a faster answer if your first message already has:
- Your order number, if the message is about a purchase
- The design name or ID you are asking about
- For a file problem: which format failed, and which program you opened it in
What we can help with
- Orders & billing
- Payments, invoices, refunds, duplicate charges
- Downloads
- Files that will not open, wrong format, missing download
- Subscriptions
- Credits, renewals, cancellation
- Licensing
- Whether your intended use is covered
- Commissions
- Bespoke calligraphy, branding and design work
Business details
- Trading name
- Tarsimaat
- Type of business
- Digital design studio, downloadable assets and commissioned work
- Website
- tarsimaat.com
- Support email
- support@tarsimaat.com
Tarsimaat sells digital files only. Nothing is shipped, so we do not operate a delivery address or a returns address. Every enquiry, including refunds and licensing, is handled by email.