Legal
Refund & Cancellation Policy
Last updated: 16 September 2026
Everything we sell is a digital file delivered the moment you pay. That shapes this policy: before you download, a refund is straightforward; afterwards, the file cannot be returned. The exceptions below are the ones that matter, and we apply them generously.
Before you download, full refund
If you have bought a design and not yet downloaded it, you can have your money back in full within 14 days of purchase. You do not need to give a reason. Write to support@tarsimaat.com with your order number.
After you download
Once a file has been downloaded it cannot be returned, so purchases are not refundable at that point. You are told this at checkout, and downloading is what confirms it.
This is the standard position for digital goods, and it is the same mechanism EU consumer law provides for: the right to withdraw ends when delivery of digital content begins with your agreement.
Exceptions, refunded whenever they apply
None of the above limits these. If any of the following happens, contact us and we will replace the file or refund you, whichever you prefer:
- The file is corrupt or will not open in the program it is meant for
- A format listed on the product page is missing from the download
- The design is materially different from what the product page showed
- You were charged twice for the same design, the duplicate is refunded in full
- The payment was not authorised by you
Please tell us before requesting a refund if a file will not open. A wrong or damaged file is usually fixed in minutes and you keep the design.
Subscriptions
- You can cancel at any time from your account. Cancellation stops the next renewal.
- Access continues until the end of the period you have already paid for.
- We do not refund part of a period that has begun.
- Unused download credits do not carry over and are not refundable.
- Designs you downloaded during a subscription stay yours permanently after it ends.
If a renewal charged you unexpectedly and you had not used any downloads in the new period, write to us, we will refund it.
How to request a refund
Email us
Include your order number, the design name, and a sentence on what went wrong.
We reply within 1-2 business days. An approved refund goes back to the card or account you paid with, and usually appears within 5-10 business days depending on your bank. We do not charge a fee for processing a refund.
If we cannot agree
Tell us why you think the outcome is wrong and a second person will look at it. We would much rather settle it directly than have you raise a dispute with your bank.